Introduction
At Canna Machine, we strive to maintain the highest standards of journalistic integrity and accuracy in our content. We value our readers’ trust and take any complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines our commitment to addressing and resolving any concerns you may have about our content.
How to Make a Complaint
If you believe that any content published on CannaMachine.co.uk does not meet our editorial standards or contains inaccuracies, please contact us with the following information:
Your full name and contact details (email address and phone number)
A clear description of the content or issue in question
The URL or title of the specific article or page
The nature of your complaint (e.g., factual inaccuracy, misleading information, etc.)
Any supporting evidence or documentation, if applicable
Please send your complaint to
Address
SVS House
Oliver Grove
London
SE25 6EJ
Our Complaints Process
Acknowledgment
We will acknowledge receipt of your complaint within 5 working days.
Assessment
Our editorial team will assess your complaint to determine if it warrants further investigation. This assessment will be based on the nature of the complaint and the evidence provided.
Investigation
If your complaint requires further investigation, we will conduct a thorough review of the content in question, consulting relevant sources and, if necessary, the author of the article.
Response
We aim to respond to all complaints within 14 working days. If our investigation requires more time, we will inform you of the delay and provide an estimated resolution date.
Resolution
If the complaint is upheld, we will take appropriate action, which may include correcting or amending the content, adding a clarification, or publishing a retraction. We will inform you of the actions taken to address your complaint.
Appeals
If you are not satisfied with the outcome of your complaint, you may request a review of our decision. Please contact us again at [email protected], stating your reasons for dissatisfaction and any additional information that may support your appeal.
Our Commitment to Accuracy and Integrity
Canna Machine is committed to producing high-quality, accurate, and trustworthy content. We adhere to strict editorial guidelines and strive to rectify any errors promptly and transparently. Your feedback is essential in helping us maintain our standards and improve our service.
Contact Us
For any questions or further information about our Editorial Complaints Policy, please contact us at:
Address
SVS House
Oliver Grove
London
SE25 6EJ
Thank you for your continued support and for helping us ensure the quality and reliability of our content.